Term & Conditions
Active Kilimanjaro Ltd herein after referred to as ‘The Company’ accepts bookings subject to the term and conditions outlined herein.
Bookings and ensuing contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it.
All travelers receive pre-trip information, complete itinerary and on-demand pre-travel advice, via email or directly with our offices for any last minute or personal queries.
In the event of a particular accommodation being unavailable upon booking, accommodation of a similar or higher standard will be substituted.
For a reservation to be held on any itinerary, a deposit of 30% – 50% per person per itinerary is required. The balances of payments are due 60 days prior to arrival in Tanzania. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client/agent.
If the full amount is not paid at least 40 days prior to departure day, the Company reserves the right to treat the booking as cancelled and the deposit shall not be refunded. Clients/Agents booking within 40 days of tour departure are required to pay the full amount or clearly agree with our office about how the payment will work immediately to secure the reservation. For the late bookings one within 5 and 0 days clients need to obtain clear information on how they will go paying.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you afterward.
For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 70 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit.
Active Kilimanjaro entitled to act as an agent or principal with regard to the provision of the services.
If a booking is cancelled the client is subject to a cancellation fee as follows:
60 days or more notice 75 percent of the TOTAL BOOKING COST shall be refunded.
59 – 40 days notice 50 percent of the TBC shall be refunded
39 – 30 days notice 25 percent of the TBC shall be refunded
29 – Days or less notice given no refund of the TBC shall be made.
All changes in Itinerary are free of charge until 30 days before departure and handling fee of $70 per booking will be added for any changes done within 30 and 10 days before departure, no any changes between 10 and 0 days.
The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held responsible for any consequences, damages or claims if the client does not attend correctly to the client´s documentation and related matters prior to commencing of the tour.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights, other baggage regulations may apply.
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held responsible in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held responsible in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
All our prices are based on the current national park fees and taxes. There have been continuing talks that East African countries will be undergoing changes to tax regulations in 2014. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would afterward have to pass on these increases.